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【4周达】How Organizations Deliver BAD Customer Service: (And Strategies that Turn it Around!) [9780983679608]

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【4周达】网络是你的客户 The Network Is Your Customer: Five Strategies to Thrive in a Digital Age [9780300188295]

￥270 原价280 去抢购

【4周达】Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the P... [9781138412224]

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【4周达】The Curated Experience: Engineering Customer Service to Build Loyalty [9780692479742]

￥168 原价178 去抢购

【4周达】Driving Customer Appeal Through the Use of Emotional Branding [9781522529217]

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【4周达】How To Market To People Not Like You: Know It Or Blow It Rules For Reaching Diverse Customer... [9780470879009]

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【4周达】Data Mining Techniques, Third Edition: For Marketing, Sales, And Customer Relationship Manag... [9780470650936]

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【4周达】The Nordstrom Way To Customer Experience Excellence: Creating A Values-Driven Service Cultur... [9781119375357]

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预订 Customer Service Training 101: Quick and Easy Techniques That Get Great Results [9780814438916]

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【4周达】Delivering the Customer-Centric Organization: Real-World Business Process Management [9780984976430]

￥157 原价167 去抢购

【4周达】Customer-Driven Playbook - Converting Customer Insights into Successful Products: Converting... [9781491981276]

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进口原版 *挑战者销售英文原版The Challenger Sale: Taking Control of the Customer ConversationPenguin UK Penguin UK

￥147.2 原价157.2 去抢购

【4周达】Rehumanize Your Business: How Personal Videos Accelerate Sales And Improve Customer Experien... [9781119576266]

￥245 原价255 去抢购

【4周达】Experiential Marketing : Consumer Behavior, Customer Experience and The 7Es [9781138293168]

￥663 原价673 去抢购

【4周达】A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Sat... [9781138412545]

￥2252 原价2262 去抢购

【4周达】The Customer-Driven Organization: Employing the Kano Model [9781138438224]

￥2298 原价2308 去抢购

【4周达】The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondar... [9780982874042]

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预订 2015 Ingram version Hobby Directory: Print on demand from Ingram Spark Shipped Direct to Customer [9780692496220]

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【4周达】Quality Function Deployment: Integrating Customer Requirements Into Product Design [9781563273131]

￥1221 原价1231 去抢购

预售 管理顾客价值：集中营销MANAGING CUSTOMER VALUE: ONE STAGE AT A TIME

￥394 原价404 去抢购